Shipping policy

Shipping Policy

We’re committed to getting your order to you safely, securely, and as quickly as possible.

Order Processing

Orders are carefully packed and processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping & Delivery

Once your order has been dispatched, you’ll receive a confirmation message with tracking details whenever available.

Estimated delivery times:

Domestic Orders: 3–7 business days
Remote Areas: 5–10 business days
International Orders: Delivery times may vary depending on the destination and customs clearance.

Please note that delivery times are estimates and may be affected by courier delays, weather, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. We may occasionally offer free shipping promotions on selected orders or during special campaigns.

Order Tracking

Once your order has been shipped, you can use the tracking information provided in your shipping confirmation to follow your package.

Incorrect Address

Please make sure your shipping address and contact details are correct before placing your order. We cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address.

If an order is returned to us because of an incorrect address or failure to receive the package, additional shipping charges may apply for reshipment.

Delayed or Lost Orders

If your order appears to be delayed or has not arrived within the expected delivery window, please contact our customer support team with your order number. We’ll work with the courier to help locate your package.

Damaged Packages

If your package arrives visibly damaged, please take photos of the package and product before opening or as soon as possible after delivery, and contact us promptly so we can assist you.